Legal
Privacy Policy
Everything Sub-Zero Repair Downtown San Diego knows about your job came off a phone call about a broken appliance. Here is what we do with it.
The information we hold
A refrigerator repair services booking creates one record: who you are, how to call you back, where in Downtown San Diego the appliance is, and what it is doing. Sub-Zero Repair Downtown San Diego keeps that and nothing more about the job.
Sharing
Sub-Zero Repair Downtown San Diego does not sell, trade or rent what you tell us, and there is no advertising business attached to this company that would want it. The only people who see your address are the technician driving to it and whoever booked the job. Mobile information is never shared with third parties or affiliates for marketing purposes. Text messaging consent is not shared with anyone.
Asking us about your record
Ask and we will tell you exactly what is in your file, or delete it. Californians also have the right to opt out of the sale of personal information — Sub-Zero Repair Downtown San Diego does not sell personal information, so that right has nothing to bite on here.
How we use it
Three uses, and there is not a fourth: arranging and doing the repair at your Downtown San Diego address, talking to you about that repair, and keeping the records Sub-Zero Repair Downtown San Diego is obliged to keep for warranty, tax and insurance.
What the site itself collects
A visitor to this site leaves no record with Sub-Zero Repair Downtown San Diego beyond our own visit analytics and the PostHog recordings below — the pages are static, and there is nothing on them to fill in. Besides our own analytics and PostHog, the only trace is the web host's standard access log, kept for security: the requesting address, the page and the time.
Calls and bookings: when you tap a phone, text, email or booking link on this site, our own analytics stores the IP address of that visit together with the action, so we can see roughly where requests come from. We keep it for 90 days, use it for nothing else, and never sell or share it.
Visit recordings: PostHog (PostHog Inc., United States) also records how this site is used: pages, clicks, scrolling, device and browser type, page speed, and a replay of the visit with typed fields hidden. It sets no cookies; its session data stays in the open tab. PostHog keeps your IP address with this data to estimate your rough location. Do Not Track or Global Privacy Control turns it off. We use it only to improve this site and never sell it; recordings are kept 30 days, other usage data up to a year.
Retention
Records are kept for the life of the warranty and for as long as tax and insurance obligations run, then deleted. What Sub-Zero Repair Downtown San Diego does not do is accumulate them into a marketing profile or feed them to an advertising network.
If we text you
The only texts Sub-Zero Repair Downtown San Diego sends are about your appointment: that it is confirmed, that the van is on its way, that the part is in. That is the entire use — no campaigns, no offers, nothing you did not ask for. Reply STOP to any of them and we will stop texting that number. Message and data rates may apply.
Children and this site
Nothing here is aimed at children and Sub-Zero Repair Downtown San Diego does not knowingly collect information from anyone under 13.
Revisions
If this policy changes, the new version appears on this page. What you are reading is the version in force.
Who to call
There is one contact route and it is the phone: (858) 683-1717. Ask for your record, ask for it deleted, or ask what a line above means — Sub-Zero Repair Downtown San Diego will answer it there.